Product Warranties
How warranties work for products purchased on CompraFlash
How Warranties Work
CompraFlash is a marketplace: each product is sold by an independent store, and the warranty is provided by that store (or the manufacturer, when applicable). The warranty period and conditions can vary by product and category, so always check the product page or ask us before buying if warranty coverage matters for your purchase.
What Is Typically Covered
Usually Covered
- Manufacturing defects present when the product arrives
- Products that stop working under normal use within the warranty period
- Missing parts or accessories listed in the product description
Usually Not Covered
- Damage caused by misuse, drops, or liquids
- Normal wear and tear (batteries, cosmetic scratches)
- Products modified or repaired by unauthorized third parties
- Issues reported after the warranty period ends
How to Make a Warranty Claim
Contact Support
Write to us on WhatsApp or through the contact page with your order number and a description of the problem. WhatsApp is the fastest way to reach us.
Send Photos or Video
Share photos or a short video showing the issue so we can document the claim and coordinate with the store quickly.
We Coordinate with the Store
Our team contacts the selling store on your behalf and follows up until the claim is resolved — repair, replacement, or refund, according to the warranty terms.
Resolution
Once the store approves the claim, we coordinate pickup or delivery of the repaired or replacement item with you.
Defective on Arrival?
If your product arrives defective, damaged, or different from what you ordered, that is handled as a return rather than a warranty claim — and it is usually faster.
See our Returns & Refunds policyNeed Help with a Warranty Claim?
Our support team will guide you through the process and coordinate with the store for you.