Returns & Refunds
Our hassle-free return policy ensures your complete satisfaction
Returns are processed manually right now
Self-service returns are coming soon. In the meantime, contact our support team and we will walk you through the return personally.
Return Policy Overview
At CompraFlash, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
How to Return an Item
Contact Support
WhatsApp or email our support team with your order number and the reason for the return. We will reply within one business day to start the process.
Share Photos and Details
For defective or damaged items, send a couple of photos so we can document the issue and approve the return faster.
We Arrange Pickup
Once approved, our team will coordinate a pickup or drop-off location with you. We currently handle return logistics on a per-order basis.
Inspection
When we receive the item, our team inspects it to confirm it matches the return reason and is in returnable condition.
Receive Your Refund
After approval, your refund is processed within 5-7 business days to your original payment method or as store credit.
Return Eligibility
Eligible for Return
- Items in original packaging, unused and with all tags attached
- Items returned within 30 days of delivery
- Defective or damaged items (up to 90 days)
- Items that do not match the description
- Wrong items received
Not Eligible for Return
- Personal care items (hygiene reasons)
- Underwear and swimwear
- Customized or personalized items
- Items marked as final sale
- Digital products and gift cards
- Items damaged due to misuse
Refund Information
Original Payment Method
Refunds are credited back to your original payment method within 5-7 business days after we receive and process your return.
Store Credit
You can choose to receive your refund as store credit, issued once the return is approved.
Cash on Delivery Orders
For COD orders, refunds can be processed via bank transfer or as store credit.
Special Circumstances
Defective Items
If you receive a defective item, contact us within 7 days for an immediate replacement or full refund including shipping costs.
Wrong Item Received
We will cover all shipping costs and provide a full refund or send the correct item immediately.
Damaged During Shipping
Take photos of the damaged package and item, then contact us within 48 hours for a full refund or replacement.
Frequently Asked Questions
Need to Return an Item?
Contact our support team and we will start the return for you. Self-service returns are coming soon.